Online FAQ

Seller

How do your online auctions work?

Our online auction service is designed to simplify the process of consigning and selling your items. Whether you have an estate, business inventory or simply a collection of items, we work for you to make your sale a success. We will come to your location to photograph and describe your items for our online auction. If you wish, you may set up a preview time to allow perspective bidders the opportunity to walk through and physically inspect the merchandise before the auction begins. We will conduct the online auction through Proxibid, collect the funds from buyers and make expeditious payments to our consignors. You may also elect to have your items brought to our facility or you may elect to drop off the items for sale. We will handle the preview at our site.

Is an online auction the right choice for me?

We believe that on online auction can be the best choice. These days, people are growing more and more accustomed to shopping from home. No traffic, no hassles, no worry about gas prices, etc. Furthermore, while a live auction can be great, you as a seller are limited to a one time event presented to whatever group of people happens to be present on that given day. As an auctioneer, I know how much one bidder’s absence can mean to a successful sale. Usually, there are a couple of bidders that will bid heavily on specific items that interest them. If one of those bidders, for whatever reason, cannot attend the auction, the sale will be affected. Items will sell for less. With online bidding, that is not an issue. Bidders have 9 days to place their bids. Those bids come at their leisure and from their own home. Bidders can place their maximum bids at any time. We believe this will increase the potential to have a great sale.

Do I need a large estate to sell at auction?

No, we can combine multiple estates. That allows us to accept smaller consignments for sale. For these smaller estates, we prefer to have them dropped off or either picked up. We cannot do smaller consignments on-site.

Why should I use BetterThanThatAuctions.com to sell my items?

At Better Than That!, we got our start by selling on online auctions. We have over 10 years experience in the online auction process. We know how to gain the most from the online auction experience. We write clear, concise and accurate descriptions, take quality photos, offer previews to view merchandise and market our auctions in the manner appropriate for each sale. In many cases, we offer packaging and shipping service. We are a family business that operates with pride and professionalism. We are accessible and attentive to our customers’ needs. We will always do our best for you.

How and when do I get paid?

Once the auction is over, we will issue a consignment check within 72 hours of the closing of the sale.

Bidder

How do I bid on items?

Find our current auction listed on our home page. Click on the BID ONLINE link to Login or Register. If you are a new bidder, select CREATE NEW ACCOUNT. Complete the required information to be approved. You must provide a current credit/debit card for identity verification. Your credit card will NOT be charged accept in cases of buyer default. Once you have an account, you may place bids on items in our auctions. You may place bids for any increment above the amount of the current bid. You will only be committed to one bid increment (bid increments are determined by the auction site, based on the current bid amount) over the next closest bid.

Example: If you bid $50 on an item, but the next highest bid is $20, then your winning bid will be $25 (one bid increment above $20).

If you are not able to bid near the end of the auction, you are completely safe in leaving your maximum bid amount at any time during the sale. You may also increase your maximum bid at anytime without affecting the current bid on the auction (if you are already the high bidder). If you are one of those last-minute bidders, our online auctions offer a time extend feature which will extend the end time of the auction 10 minutes, if a bid is placed within the last 10 minutes of the sale. This will continue until there are no more bids placed. This prevents bidders from being able to “snipe” auctions at the last minute.

What do I do if I am the winning bidder?

Once you win an item, you will receive an invoice via email within 24 hours. This email will contain information regarding the payment and pickup/delivery of your item(s). We accept payments by cash, check, credit/debit card and Paypal. Payments must be received within 5 days of the auction’s end. You may send payment or pay at our facility. Failure to pay for items within the required time period will be grounds to exclude you from bidding on any future auctions.

How do I receive the items that I won?

Most of the items that we sell at auction are available for local pickup. There is no fee for local pickup. We do offer shipping services for some items. This will be clearly noted in the description for the item being sold. Fees and charges, if applicable, for shipments will be disclosed. If shipping service is not noted, you must assume that the item is for pick-up only. In some cases, we may offer local delivery for a pre-determined fee. This may be available for some larger items or for multiple purchases. We reserve the right not to ship or delivery any item. Only those items with shipment or delivery notations in the description can be shipped or delivered. If you have any doubt, call us for clarification. When in doubt, assume that the item is for on-site pick-up only.

What charges do I have to pay when I win an auction?

In addition to the winning sale price, a 15% buyer’s premium will be added to all sales. There is a 3% discount applied when payments are made by cash, check or U.S. Postal money order. Georgia state sales tax (currently 7%) will be collected for each sale unless you have registered a copy of your Georgia state sales tax exemption form with Better Than That! Auctions. Out of state bidders that have items shipped will not be charged Georgia state sales tax. Your invoice will have all charges included.